Chapters 1 - 5
Consider checking out the Interviewing Principles and Practices exam questions available through the McGraw-Hill web site.
The exam includes multiple choice and short essay questions over Chapters 1-5. Utilize the web pages for each chapter to assist in your review and mastery of this content.
- Know the elements of the interview definition in Chapter 1.
- Be particularly familiar with the terms "two parties", "process", and "predetermined and serious purpose."
- Know the various types of interviews you might encounter and how they differ from one another.
- Understand the communication model discussed in class.
- Know what distinguishes directed from nondirected interviews and a few advantages and disadvantages for each.
- Be familiar with the model offered here and
in your text.
- Be prepared to recognize elements of the model.
- Be familiar with the three levels of interaction described in the text.
- Be familiar with how similarity, inclusion, affection, control and trust impact the interview situation.
- Know how to recognize open verses closed questions.
- Know how to recognize primary verses secondary questions.
- Recognize the major types of secondary questions (nudging, clearinghouse, informational, restatement, reflective and mirror.
- Understand the importance of language, relevance, information level, complexity, and accessibility to questioning success.
- Know how to recognize leading verses neutral questions.
- Know how to distinguish highly open, moderately open, moderately closed, and highly closed questions and when each might be used.
- Be able to identify and explain the different sequencing types for interviews (topical, spatial, chronological, etc).
- Be able to identify examples of problem/pitfall questions.
- Know how and when to use probing questions.
- Know the different approaches to structuring an interview and be able to identify each. This includes funnel, inverted funnel, tunnel, and quintimensional.
- Be prepared to identify common opening techniques.
- Be prepared to identify common closing techniques.
- Know how to differentiate various types of interview schedules (nonscheduled, moderately scheduled, highly scheduled and highly scheduled standardized.)
- Know the stages of the probing interview.
- Be prepared to discuss in depth how you would structure/prepare for a probing interview
- Be able to discuss some strategies for handling the reticent and/or the talkative interviewee.
- Be able to describe some listening strategies useful in the interviewing process.
Developed by David Bodary, Comments and Suggestions
Last modified:March 27, 2008